The Balanced Scorecard: Innovative Performance Measurement and Management Control System

System Quality Management Using Balanced Scorecard

The role of IT departments in organizations has changed considerably in recent years. This is mainly due to the need to develop competitive advantages to a business to remain a market leadership. Systems, being part of this technology, have become the core of many critical business processes, and this in turn has fostered the growth of systems development companies. However, in order for client...

The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management

Measurement of Corporate Performance through Balanced Scorecard : an Overview

In the present era of emerging intense global competition, organizations’ are facing increasingly knowledgeable and demanding customers and activist shareholders which have changed the competitive environment from competition based on ability to invest in and manage physical assets to competition based on knowledge and the ability to exploit intangible and soft assets. In this changed business ...

Performance, Compensation, and the Balanced Scorecard*

Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II

In a previous paper (Kaplan and Norton 2001b), we described the role for strategy maps and Balanced Scorecards to develop performance objectives and measures linked to strategy. With this paper, we show how organizations use their scorecards to align key management processes and systems to the strategy. We also discuss the relationship of the Balanced Scorecard (BSC) to other financial and cost...